1. About this policy

Our approach to personal information

CapitalCoCleaning respects your privacy and is committed to handling personal information responsibly. This policy applies to information collected through our website, client portal, enquiry forms, quote forms, service-ticket system and direct communication with our team.

The information we collect depends on how you interact with us.

• Your name, email address and phone number
• Business or organisation information
• Property and service-location details
• Quote, enquiry and service-ticket information
• Photographs and documents you choose to upload
• Account, login and communication preferences
• Records of communication with our team

• Responding to enquiries and preparing quotes
• Providing and managing cleaning services
• Creating and administering client accounts
• Managing properties, service tickets and support requests
• Communicating service updates and operational information
• Maintaining business, compliance and security records
• Improving our services and website experience

4. Uploaded files and photographs

Service-ticket attachments

Clients may be able to upload photographs and documents when submitting enquiries or service tickets. These files should only contain information relevant to the cleaning service or reported concern.

Users should avoid uploading unnecessary personal, confidential or sensitive information. CapitalCoCleaning may remove files that are unrelated, inappropriate or not required for service delivery.

We intend to use reasonable technical and organisational safeguards to protect personal information from unauthorised access, misuse, interference, loss, alteration or disclosure.

These safeguards may include secure authentication, encrypted connections, access controls, protected file storage, administrator permissions and database security policies.

No internet-based service can guarantee absolute security. Users are responsible for keeping their account credentials confidential and should notify us promptly if they suspect unauthorised account access.

6. Sharing information

When information may be disclosed

We may share information with authorised employees, contractors and service providers where reasonably necessary to provide services, operate the website, manage client support or meet legal obligations.

We do not intend to sell personal information. Service providers should only receive the information required to perform their assigned function.

7. Access and correction

Updating your information

You may request access to personal information held about you or ask for inaccurate information to be corrected. Client account holders may also be able to update certain details through the client portal.

8. Retention

How long information is kept

Personal information should only be retained for as long as reasonably necessary to provide services, maintain business records, resolve disputes, meet legal requirements and protect legitimate business interests.

9. Cookies and website information

Website usage data

The final website may use essential cookies and similar technologies for login sessions, security and website functionality. Additional analytics or marketing tools should be disclosed before they are enabled.

10. Changes to this policy

Policy updates

This policy may be updated when our services, technology, legal obligations or data-handling practices change. The latest version should always be published on this page.